We are GardenStreet. We’re committed to protecting and respecting your privacy and personal data.
We take your privacy and personal data seriously, and will only use your personal information to enhance our service, & to provide the products and services you have requested from us.
To make everything as simple as possible, we’ve made this basic easy-to-digest guide to keep our privacy policy transparent, clear and jargon free.
It'll also explain how we'll store and handle this data, and keep it safe.
Contents of Privacy Notice:
1. Who are we?
2. What is a privacy policy?
3. What personal data do we collect?
4. How and why we are collecting your personal data?
5. When do you collect personal data from me?
6. How will it be used and who will it be shared with?
7. How do you protect my personal data?
8. Will I be contacted via my personal data?
9. How long will you keep my personal data?
10. Can I request that my personal data is required?
11. Can I request that Garden Street stop contacting me for marketing purposes?
12. Does Garden Street use cookies?
13. Further Information
1. Who are we?
We are Garden Street, although you may at times see us referred to as ‘Alexandra Retail Limited’ (which is our formal company name). We’ve been retailing garden products in the UK since 2008, and have a Cheshire showroom and Customer Service Centre.
Our Address is:
Hampton House, Weston Road, Crewe, CW1 6JS
2. What is a privacy policy?
This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose and manage it, and how we keep it secure.
3. What personal data do we collect?
When placing an order, we may ask you for certain personal data to provide you with the products or services you request. This personal data includes:
- -Contact Details (Name, Email, Telephone Number, Billing Address & Delivery Address)
- - Personal Preferences including Cookie Preferences
- -Login & Account Information
- -IP Address
If you make a purchase from us, your credit/debit card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. These details are not held by ourselves.
4. How and why are we collecting your personal data?
We collect your personal data where appropriate, to ensure that you receive a high level of service in fulfilling your order.
In specific situations, we can collect and process data with your consent. For example, when you tick a box to receive email newsletters.
In specific situations, we need you personal data such as phone number, email address, or home address to help fulfil your contract with us. For example, for home delivery we'll collect your address details to deliver your purchase and pass these on to the delivery services.
6. How will it be used and who will it be shared with?
Your personal data will be used for processing and fulfilling your order, personalise/enhance your use of the website, and post offers of other products and services we offer to you.
For example, we may use your information to:
Example: When processing your order, we may pass on your contact number to the carriers to call you to arrange delivery. We may also pass your delivery address to external carriers to ensure your order is delivered to correct address
We do not pass any personal data on to third parties for purposes other than fulfilling your order.
7. How do you protect my personal data?
We understand the importance of data security to our customers. We treat your data with the utmost care and take all appropriate steps to protect it.
Our website is secured via 'https' technology. For more information on this, see Payment & Security.
Access to your account is password protected.
Details such as payment card information is tokenised for protection.
8. Will I be contacted via my personal data?
We may use your personal data to help fulfil your order. For example, we would need your delivery address to know where to send your order to. We also may need your contact number to call you should we need to arrange a delivery date with you.
From time to time, we would like to contact you with special offers, competitions, and our latest news. You can opt in to receive marketing information, and should you no longer wish to receive marketing information, we can remove you from our subscriber list.
9. How long will you keep my personal data?
10. Can I request that my personal data is deleted?
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as necessary. You can request that we remove identifiable information that we hold against you.
We will never sell your personal data, and do our utmost to keep your details safe and secure. You can change your mind on the personal information we hold, email us at any time on sales@gardenstreet.co.uk
11. Can I request that Garden Street stop contacting me for marketing purposes?
Yes, you can either:
12. Does Garden Street use cookies?
Garden Street uses cookies for performance, and advertising purposes. It enables our own system to recognise you when you visit our website again and improve our service to you.
Cookies are accepted when using our website. You can always change your preferences by clearing Cookies via your browser. For more information on Cookies, visit our Cookie Policy page.
If you would like a hard copy of this page or our privacy policy, please feel free to contact us on 0333 577 1926, via sales@gardenstreet.co.uk, or to our usual mailing address and we will send a paper copy to you free of charge.
For more information, feel free to read our full privacy policy by clicking here.
If you have any questions please feel free to contact us via the above contact details.
