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The Henley 4 Seater Gateleg Round Dining Set from Royalcraft is designed to make a lovely addition to your patio or outdoor space. Crafted from ethically sourced acacia hardwood, this set consists of a 120 cm round gate leg folding table and 4 Manhattan chairs that also fold away for easy storage. These chairs also have the added benefit of being able to recline, allowing you to sit back and relax in the perfect position for you.
The table is unusable as it arrived broken in two places and the arm of one chair was slightly damaged. I was offered £60 discount for the damage to the chair but they made no mention of the table. Despite numerous emails pointing out that the table was unusable as a leg was completely split and another hinge part was broken, they are not even replying to our emails or calling us. I still want an answer as to what to do about the table. I appreciate that people are working from home but the service is appalling and I would advise people not to purchase from them.
June 18, 2020 | Philip McEachen
When will I receive my order?
Delivery Estimates are in working days, and the estimated delivery time for each product is shown above the ‘add to basket’ button on the product page.
Deliveries are mostly prearranged directly with yourself within a few days of placing an order; being booked in directly with a member of the delivery team/carriers. This can help to confirm a working delivery date which is best for you. When ordering, please provide an active mobile phone number to help delivery to be promptly booked in, and to ensure that there is no delay in receiving your order.
Please note, that some smaller items which can be posted or go via small carrier may be dispatched immediately, without contacting you first. If you have any doubts over your order status please contact us.
Will I receive a timeslot for my delivery?
As we use a wide range of carriers for delivery, you may not receive a time slot for your order. With most orders, you would be contacted first to arrange a delivery date, so you know in advance what day delivery has been booked in for. If you know you won’t be available for your pre-arranged day of delivery, please let us know in advance and we can pass this on to the carriers to investigate the possibility of your delivery being left with a neighbour or in a safe place.
Can I choose a specific delivery date within the estimated delivery dates?
Delivery Lead Times are Estimates; if you’re looking to receive a product by or on a certain date, please contact our customer service team before ordering for help and advice.
Is express delivery available?
There may be occasions where we can dispatch items sooner, should there be space available on a delivery run. If you are looking to receive a product sooner than the estimated delivery lead time, please contact us and we can see check delivery availability to see if this is possible.
Some smaller products are applicable for next day delivery. This will be shown in the stock message on the product page, and at stage three of checkout.
If you no longer require an item or if it just isn’t for you, you can return any product(s) as a change of mind within 14 days of receipt of the good(s). This is assuming that the good(s) are unused, in the original packaging, and in the original resaleable condition. Simply contact us at sales@gardenstreet.co.uk for the return address of any items you wish to return.
Please note that perishable goods (such as turf and bulk bags of soil), and made to measure items (Burbage Fencing/Gates/Railings etc) are excluded from return.
